Category Archives: Uncategorized
Beyond Consumerism: From Ordinary To Extraordinary Through Conscious Collaboration With Your Customer
Beyond consumerism: from ordinary to extraordinary through conscious collaboration with your customer. It’s all about consciousness, relational equality, and behavioural change.
Primitive capitalism may have promoted a view of power dynamics where the objective of the organisation was to corner and dominate the market in order to charge premium prices and maximize profits. In this view, customer education was a negative – an ignorant, dependent customer made it easier to extract a profit. Continue reading
The Psychology of Strategy
Defining strategy
Many knowledgeable in the world of business strategy would sum it up to be all about winning, or achieving desired objectives. Strategy originates from the Greek word ‘strategos’, a military term referring to the art of the ‘general’ (or military leader). In modern times the metaphor for business strategy is less about war and more about the game of sports. So a modern-day description of strategy could be that it concerns how we go about ‘winning the game’, or making the right choices, given limited resources, in any operating environment where we choose to compete. Inherent in this definition is a process of prioritising and focus. Continue reading
Governance of change: Audit your change management process to build organisational resilience
Corporate Governance traditionally involves the application of wisdom and experience in guiding and assisting the CEO and the executive team with effective decision-making to promote the sustainability and success of the organisation. In the past, with more stable operating environments, the governance role may have consisted mostly of ensuring that the organisation defended its market position by maintaining and protecting its established and traditional business model. If anything, change in such conditions would have focused primarily on improving efficiency. And the benchmark for efficiency would have been on how effectively costs could be reduced. Continue reading
Values & Value Transformation In The Global Village
Greg Smith’s actions in publicly exiting Goldman Sachs this month with an open letter in the New York times lamenting the lack of values in the venerable investment bank powerfully underscores the values point. Two days later, Goldman Sachs had lost over $2.3 billion in market value. Values are inextricably linked to value transformation in the Global Village, where social media can empower a previously anonymous middle management executive to open and expose the values deficit in corporate behaviour in a seemingly invincible global company, with devastating consequences. Continue reading